* Schedule subject to change.

ClickSoftware Inc.

Burlington,  MA 
United States
http://www.clicksoftware.com
  • Booth: 940

ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence. Click. Actual intelligence. At work.


 Press Releases

  • Announcing new global customers, ClickSoftware furthers its influence in field service management.

    BURLINGTON, Mass.Nov. 14, 2018 /PRNewswire/ -- ClickSoftware, the leading provider of field service management software, today announced ever-increasing global demand for the company's field service management (FSM) technology among communications companies, evidenced by significant market expansion. In addition to new customers in a range of industries and geographies, the company remains the best choice for field service management within the communications industry. ClickSoftware recently welcomed Shaw CommunicationsTeleCentroLattelecom, and BH Telecom to its global network of customers.

    Click continues to enhance its technology to meet the specific demands of communications customers for a variety of use cases. Enhancements to its flagship offering, Click Field Service Edge, in May 2018, enable Click's solution to automatically update the schedule if an unexpected event impacts the planned route to the next task, such as a traffic accident or road closure. It proactively incorporates live traffic conditions whenever schedules are updated to further increase efficiency and operational insight that better services an organization's customers. This improved optimization is critical for comms companies, whose field service needs are typically extensive and extremely customer-centric. 

    "We are dedicated to improving field service management and delivering exceptional customer experiences, a strategic business goal shared by comms companies across the globe," said Mark Cattini, CEO of ClickSoftware. "With over 70 communications customers, our industry expertise underpins effective and forward thinking product enhancements that our customers, old and new, use to gain a competitive edge."

    According to Keven Allan, Director Field Operations, at communications company Telstra, "For more than a decade, Click has played a strategic role in our field service strategy as it has contributed to the foundation of our customer experience offering. We look forward to the future of our relationship, as Click's technology continues to evolve." Telstra has remained one of Click's many significant customers mobilizing thousands of field service professionals across multiple lines of business. Additional longtime customers include Deutsche Telekom, Cablex, and Proximus.

    Visit the ClickSoftware website to learn more about the company's ongoing advancements and the value delivered by its field service software solutions for communications.

    About ClickSoftware
    ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.

    For more information, please visit https://www.clicksoftware.com/. Follow us on Twitter.

    Click. Actual Intelligence. At Work.

    Media Contact:
    Jill Rosenthal
    InkHouse for ClickSoftware
    clicksoftware@inkhouse.com
    (781) 966-4167

  • BURLINGTON, Mass.April 23, 2019 /PRNewswire/ -- ClickSoftware, a leading provider of field service management software, today announced that Gartner has again positioned the company as a Leader in its 2019 Magic Quadrant for Field Service Management*. This is the seventh time in a row that ClickSoftware has been named a Leader based on Gartner's evaluation of 14 different software vendors on 15 criteria.

    Gartner designates Leader companies as those that execute well against their current vision and are well positioned for tomorrow. ClickSoftware's solutions embrace technologies such as artificial intelligence, machine learning and the Internet of Things to successfully meet the needs of its users to deliver exceptional service to their customers.

    "For more than 20 years, we have proven our commitment to field service management through our spirit of innovation and our focus on solutions that deliver real value for our customers," said Mark Cattini, CEO of ClickSoftware. "Field service and workforce management are constantly evolving, and we believe that our continued position as a Leader in the Magic Quadrant reaffirms our ability to improve productivity and efficiency, drive business growth and deliver customer experiences that really matter."

    To view a complimentary copy of the 2019 Gartner Field Service Management Magic Quadrant report, click here.

    *Source: Gartner, Magic Quadrant for Field Service Management, Jim Robinson16 April 2019.

    Gartner disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

    About ClickSoftware
    ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.

    For more information, please visit www.clicksoftware.com. Stay up to date with Click by following us on LinkedIn and Twitter.

    Click. Actual intelligence. At work.

  • SAN FRANCISCO, Calif. — August 7, 2019* — Salesforce (NYSE:CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact center to the field to deliver more connected, intelligent customer service. 

    ClickSoftware enables companies to intelligently schedule and optimize field service work. Salesforce Field Service Lightning, built on Service Cloud, harnesses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform. With the combined capabilities of Field Service Lightning and ClickSoftware, Salesforce will be positioned to lead the way to the future of field service.

    Comments on the News:

    “Delivering exceptional field service is an increasingly important priority for companies across industries with more than 70 percent of customer service leaders making significant investments to transform their mobile workforce,” said Bill Patterson, EVP and GM of Salesforce Service Cloud. “Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. We are thrilled to welcome the ClickSoftware team to Salesforce.” 

    “Our mission has been clear since the beginning—to be the global leader in field service management and deliver significant value to our customers. Joining Salesforce provides a tremendous opportunity to accelerate this vision,” said Mark Cattini, CEO of ClickSoftware. “As a part of Salesforce, we will be able to innovate faster, enabling our joint customers to deliver even better experiences to their customers. This is an exciting milestone, and I look forward to what we’ll deliver to our respective customers as one company after close.”

    The Future of Service: Connected & Intelligent Field Service Experiences

    As connected devices become smarter and more predictive, customers’ expectations are evolving to expect faster, more tailored engagement based on their unique needs. Companies must transform their customer service to stay competitive. This creates huge opportunities to further advance the on-site customer service experience. 

    Salesforce introduced Field Service Lightning in 2016 to empower the mobile workforce with a 360-degree view of the customer, predictive insights and an offline-first mobile app. ClickSoftware and Salesforce have partnered since Field Service Lightning launched to deliver proactive, intelligent field service. With ClickSoftware and Field Service Lightning, if a mobile employee gets delayed by traffic, a dispatcher can quickly route another field technician to the job so the customer’s appointment does not get delayed. These interactions are then automatically updated across the entire Salesforce platform so everyone -- customers, sales, customer service and field service -- has complete visibility.

    As customer service continues to evolve, the acquisition of ClickSoftware will create strategic synergies, technological unity and new innovation opportunities for Salesforce to better meet the needs of existing and new customers around the world by providing one seamless field service solution. 

    Details Regarding the Proposed ClickSoftware Acquisition

    Under the terms of the definitive agreement, Salesforce will acquire ClickSoftware for an amount expected to be approximately $1.35 billion, net of the value of shares currently owned by Salesforce, after taking into consideration estimated purchase price adjustments. The purchase price will comprise a mix of cash and Salesforce common stock and includes the assumption of outstanding equity awards held by ClickSoftware employees. The acquisition is expected to close during Salesforce’s fiscal quarter ending October 31, 2019, subject to customary closing conditions, including the expiration of the waiting period under the Hart-Scott-Rodino Antitrust Improvements Act and Israeli antitrust clearance.

    Additional Information

    Connect with Salesforce


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