Executing in Today's Digital Realms: New Tools in Remote Learning, Customer Journeys and Construction Know-How

    Thursday, October 14, 2021: 9:30 AM - 10:45 AM EDT


    Jill Banks
    Mindy Kang
    Executive Director, NGAN Product Development
    Rachel Knaster
    Chief Product Officer
    Shiloh McCoy
    Supervisor, Technical & Safety Training
    Charter Communications


    In this Expo triple-header, led by engineers representing Charter, Comcast and ASAPP, Expo attendees will learn the latest in three disparate, yet related, areas: Remote learning, “digital natives,” and workflow management for plant construction. Charter’s Shiloh McCoy opens the session with an in-depth look at knowledge transfer in remote learning environments, and addresses whether remote learning is as effective as in-person learning. Next, ASAPP’s Rachel Knaster covers new techniques for delivering customer experiences -- when the customers are loud, vocal, “digital natives” who value experiences as much as products. Lastly, Comcast’s Mindy Kang will detail a successful workflow management platform for plant construction.


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