The Art of Managing an Advanced WiFi Experience

  • Room: 122B
Tuesday, September 20, 2022: 3:30 PM - 4:10 PM EDT

Speaker(s)

Moderator
Andreas Waltenspiel
Managing Director
Waltenspiel Management Consulting
Presenter
Edwin Elberg
Senior Director, Entertainment and Connectivity Products
Liberty Latin America
Presenter
Marcio Avillez
SVP, Business Development
CUJO AI

Description

While customers will initially be attracted by high bandwidth offerings, they will soon realize that most of the time the bottleneck is in their own rooms. Mediocre Wifi experience is a key driver for bad NPS and frustrated customer calls. We’ll look at the levers for a great customer experience and how to give the customer control and security while making it a seamless and enjoyable journey. We’ll tackle the pitfalls, do some myth-busting and share best practices from real deployments. Join us for this panel with Liberty Latin America and Cujo AI.

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